Assistant Manager, Critical Facility

Job Category

Data Center Network

Job Type

Full Time

Job Location

Johor Bahru, Putrajaya

Main Accountabilities

  • Oversee all aspect of the data center’s critical physical infrastructure. Maintain high availability and performance while ensuring that all work performed with the site is done to high quality without impact to internal/ external customers and maintain service level agreements
  • Manage team of 24/7 engineering team in all facets o their career. Prioritize and assign tasks to data centre technicians and operators, manage projects, coach and create documentations. Guide, train and educate staff on best practices related to all service owner issues
  • Engage in improvement projects, often requiring reaching out to a variety of support teams, and drive them from conception to completion.
  • Coordinates daily task with a multitude of third-party vendors ensuring adherence to contracted SLAs
  • Communicate complex technical information to a non-technical audience.
  • Respond to-out of hours emergency calls
  • Act as an escalation point of all facilities-related issues/ failures. Oversee operation and management of routine and emergency service on a variety of critical systems such as: switchgear, generators, UPS system, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring system etc
  • Manage emergency situation and lead emergency response team
  • Test quality, performance, safety, and reliability of products, equipment and processes
  • Role may support more than one location / site
  • Lead and manage budgeting and procurement for Data Canter’s relates good & services


  • Diploma or Bachelor’s degree or higher in a relevant engineering discipline
  • 3+ years of experience in a management position with 5 or more direct reports
  • 3+ years of experience with root cause analysis and troubleshooting / problem solving extensive knowledge in UPS, Generators, HVAC and other critical
  • Strong verbal and written communication skills, technical writing or business justification (white paper experience)

Apply for this position

Interested candidates are invited to apply online, and MUST state their latest detailed resume, experience, and current and expected salary, together with a recent photograph.


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