Data Centre Operator

Who we are

Extreme Broadband is an Internet Service Provider licensed by the Malaysian Communication and Multimedia Commission.

What We Do

We deliver reliable, high-performance network solutions to enterprises, financial services institutions, as well as educational institutions throughout Malaysia. Incorporated in 2005, we specialise in the provision of next-generation connectivity services catering to corporations and enterprises who are shifting towards business digitalisation.

Purpose Of The Roles

Operator in a Data Center involves various functions; the job description example shown below gives the major tasks, duties, and responsibilities usually assigned to the position in most firms:

Main Accountabilities

  • Install and configure computer hardware and software systems
  • Monitor computer systems and networks to ensure they function efficiently
  • Communicate with clients over the phone or face-to-face to assist them in setting up systems or resolving issues
  • Troubleshoot network and system problems to provide solutions to hardware/software defect
  • Follow instructions contained in the equipment manual when setting up a system or conducting repairs
  • Create and set up new user accounts/profiles, as well as address issues with passwords
  • Establish and maintain a positive trust relationship with customers and with data specialists such as programmers
  • Perform tests to verify the functionality and usability of new technology
  • Present to company management reports of IT/systems support services
  • Offer recommendations on customer learning requirements during the development of client training programs
  • Conduct research to identify ways of improving current system performance
  • Produce shift status reports communicating shift operations and issues to superiors
  • Maintain inventory of data centre supplies such as printers, scanners, and copiers
  • Implement procedures, policies, and standards to ensure work operations are effective
  • Participate in educational programs and workshops to improve on existing job knowledge/skills

Requirements & Skills

  • To become a data centre operator, you require a Bachelor’s degree in computer science, computer networking/hardware, or in other related disciplines.
  • Preferable in-depth knowledge of applications by Microsoft, UNIX, Linux or Cisco technologies
  • Data Center operators are able to work with IT support and other data centre personnel to ensure uptime maximisation
  • Able to produce concise reports on data centre operations, training will be provided
  • IT Skill: They are proficient in designing, operating, and maintaining computer network systems.


Job Category: IT
Job Type: Full Time
Job Location: Johor Bahru Penang Putrajaya

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