System Engineer

Job Category


Job Type

Full Time

Job Location


Main Accountabilities

  • Accepts technical escalation from customer service helpdesk
  • Tier 2 systems support
  • Leads post-mortems for service incidents
  • Oversee the design, development, implementation and support of computer systems and servers
  • Oversee the continued development and automation of operation team’s network management processes
  • Provide technical support and services in resolving complex network issues.
  • Continuously improve network knowledge and skillset to support project and network.
  • Technical resource pool to support project, migration, network improvements and other technical related requests within engineering.
  • Notify the management and related parties for high profile issues.
  • Able to recommends improvement whenever needed to meet with the latest network standard.
  • Able to convey technical information to non-technical customers.
  • Proof of concept testing
  • Campus and Internal systems support
  • Own the systems lifecycle process
  • Product development


  • Expertise in network management protocols and tools such as Zabbix, Nagios and so on.
  • Knowledge of networking technologies, especially related to the Internet Service Provider, wireless network technologies and Datacenter technologies.
  • Knowledge of security solutions such as firewall, Anti-DDoS, etc.
  • Knowledge of Linux Operating System (Ubuntu,Centos and so on)
  • 1 to 3 years’ experience in telecommunications, network operations or network engineering.
  • Strong team player who is committed to customer service excellence
  • Able to converse and write well in both English and Bahasa Melayu
  • Proven ability to work independently and within a team environment
  • Strong interpersonal and communication skills and comfortable in a culturally diverse global working environment.
  • Independent problem solving skills with the ability to assume leadership of resolution activities.
  • Full-Time positions available
  • Able to work on standby on-call and over weekend and public holiday if required
  • A technical assessment will be done during the interview to assess above requirements

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Interested candidates are invited to apply online, and MUST state their latest detailed resume, experience, and current and expected salary, together with a recent photograph.


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